The life of
your data.
In-scope reprocessing, revisions, and re-delivery stay included for the life of the project. Raw imagery follows its own retention schedule, and a materially changed site calls for a new flight.
Included from the first quote. This policy doesn't need a separate support contract -- it applies to work within the original project scope. A new area, a new capture, or a materially changed site is a new engagement.
Aerial data shouldn't expire just because we did the math differently this year.
Photogrammetry methodology evolves, accuracy standards tighten, and CAD systems change. None of that should erode the accuracy of a dataset you already paid for.
Within the original project scope, there's no clock, no upcharge, and nothing to negotiate. Ask, and the record gets revisited.
Portal access windows and our own retention aren't the same thing.
Your deliverables stay archived for re-delivery and support for the life of the project. What the tier below sets is how long the raw source imagery stays downloadable in your client portal.
Project record begins
Agreed deliverables, reports, versions, and support terms enter the client record.
Raw imagery in the portal
Every project includes 60 days of raw-imagery access in your portal at no charge.
Extended portal access
Longer review cycles and recurring monitoring use the applicable extension tier. Twelve months from delivery is the maximum.
Deliverable support
In-scope reprocessing, revisions, re-delivery, and methodology records stay supported.
Important limitation: a request that depends on raw source imagery can only draw on that imagery while your portal access term is current. Archived deliverables stay available after portal access to the raw imagery ends.
What we keep, and for how long. Your project data is not deleted when portal access ends. We retain deliverables and source material on our own systems, not publicly accessible, so that in-scope reprocessing and re-delivery under Lifetime Data Support stay possible. We keep it for as long as we offer Lifetime Data Support on the project, and not less than seven years. You can ask us to delete or return your data at any time, subject to records we are required to keep. Deletion ends Lifetime Data Support for that project.
Know when to reprocess and when to fly again.
Support keeps an existing project record usable. It can't make old imagery describe a site that has materially changed.
Reprocess when the source still represents the site.
A current processing method, different classification, new export, reprojection, contour interval, or revised area of interest may be possible within the original scope and available source material.
Revise when the question changes but the scope doesn't.
A callout, tiling arrangement, CAD format, report view, or other in-scope presentation change can be handled as a revision, not new capture work.
Re-deliver when the approved file is needed again.
Archived deliverables can be restored when a file is lost or a new project participant needs the approved package.
Re-fly when the ground has changed or the data has aged past use.
A new capture is a new engagement. Returning clients receive a preferred recapture rate, and Lifetime Data Support begins again for the new dataset. The quote states the new boundary, accuracy mode, and retention tier.
Not sure if it's a reprocess
or a re-flight?
Send the project name, data version, requested output, and what's changed on the site. We'll identify the applicable support path before proposing new field work.